All Systems Operational
Uptime over the past 90 days. View historical uptime.
Gladly Hero Solution Operational
90 days ago
99.99 % uptime
Today
Gladly Sidekick Solution Operational
90 days ago
100.0 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
99.99 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
99.99 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 4, 2024

No incidents reported today.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Sidekick Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 21:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 21:00 PDT
Scheduled - During this maintenance window, Sidekick may handoff or send duplicate replies if the Consumer sends multiple messages in quick succession.

Please contact Gladly Support should you have any further questions.
Sep 27, 17:18 PDT
Investigating Login Issue
Resolved - Gladly will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 2, 07:50 PDT
Update - We are continuing to monitor the fix. Agents are able to re-login.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 2, 07:47 PDT
Monitoring - A fix has been deployed for the login issue. We will continue to monitor the system and provide updates if necessary.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 2, 07:13 PDT
Investigating - Gladly is investigating an issue where Agents are unable to log in.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 2, 07:00 PDT
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Investigating Gladly Voice & Log-In Degradation
Resolved - After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.

Stuck calls, should have automatically ended after 1-hour, however, you can also send Gladly Support the links to the calls for us to manually end them if you are experiencing any prevailing issues.

Any SMS(es) that failed during this time will also be re-sent.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 25, 09:05 PDT
Update - Between 7:58 AM and 8:00 AM PT Agents may have experienced a "Try Again" disconnection error when logged into Gladly. This was resolved at 8:00 AM PT, and we are continuing to monitor.

We'll send our final update on this issue once we conclude our monitoring and confirm the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 25, 08:17 PDT
Monitoring - A fix has been deployed for this issue and we are seeing the system stabilize. We will continue to monitor the system and provide updates if necessary.

We'll send our final update on this issue once we conclude our monitoring and confirm the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 25, 08:00 PDT
Investigating - Gladly is investigating an issue with Gladly voice and Agents being logged out.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 25, 07:58 PDT
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

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